Medical Receptionist & Secretary – Endoscopy Department AVH , Jerusalem– National position

 Position type and closing date

Full-time position, National Position.

Location: Based in Jerusalem 

Reports to: Head of Endoscopy Unit

Supervising: Non

Closing date for applications: 5^th of June 2026

 Applicants are required to uphold the core values of our organization.

The Augusta Victoria Hospital (AVH) is a medical center of excellence that has been providing healthcare services and other health programs for about 70 years to Palestinians, including refugees from throughout the West Bank and Gaza. AVH, a program by the Lutheran World Federation, serves patients regardless of race, religion, ethnicity, age, gender, sexual orientation, or political conviction, without discrimination or favoritism; It is a modern tertiary care facility that serves the most disadvantaged patients from Gaza and the West Bank and has a special historic relationship with the United Nations Relief Works Agency (UNRWA) for Palestinian Refugees.

For additional information, please see www.lutheranworld.org/World Service

Terms of Reference

Main Outcome of the Role

To ensure efficient patient registration, appointment coordination, administrative follow-up, and front-desk operations within the Endoscopy Department by providing professional reception and medical secretarial support. The role is responsible for facilitating smooth patient flow, coordinating with Israeli health funds, ensuring timely follow-up on referrals and approvals, and maintaining high standards of patient service and operational efficiency.

To provide professional front-desk reception, patient coordination, scheduling, and medical secretarial support for the Endoscopy Department by ensuring efficient appointment management, effective coordination with Israeli health funds, accurate documentation, and high-quality patient service that supports smooth departmental operations and positive patient experience.

Position Summary

The Medical Receptionist & Secretary is responsible for managing patient reception, registration, scheduling, coordination, and administrative follow-up activities for the Endoscopy Department. The role serves as the first point of contact for patients and visitors and plays a key role accurate patient registration, efficient appointment management, coordination with Israeli Sick funds (Kupot Holim), and continuous follow-up on approvals, referrals, and required documentation.

The position requires strong organizational, communication, multitasking, and coordination skills to support smooth departmental workflow, optimize patient experience, and ensure continuity of care within a busy healthcare environment.

Key Responsibilities

Reception & Patient Service

• Register patients accurately within hospital systems and verify all required demographic, insurance, and referral information.
• Welcome and assist patients and visitors in a professional, respectful, and compassionate manner.
• Serve as the primary front-desk contact for the Endoscopy Department.
• Guide patients regarding appointments, referrals, procedure preparation instructions, and required documentation.
• Ensure proper  patient flow and coordination throughout the registration and appointment process .
• Handle patient inquiries and concerns professionally and escalate issues when necessary.

Appointment Scheduling & Coordination

• Schedule, confirm, reschedule, and cancel patient appointments and endoscopy procedures.
• Coordinate appointments with  physicians, nursing staff, and department schedules to optimize workflow and reduce delays.
• Conduct continuous follow-up with patients regarding appointments, attendance, referrals, preparation instructions, and pending documentation.
• Follow up on missed appointments and support efforts  in reducing no-show appointments.
• Manage waiting lists and support efficient patient flow.

Coordination with Israeli Health Funds (Kupot Holim)

• Coordinate administrative processes with:
• Clalit Health Services
• Maccabi Healthcare Services
• Meuhedet Health Services
• Leumit Health Services
• Verify patient eligibility, approvals, referrals, and Form commitments.
• Follow up on missing approvals and required insurance documentation.
• Maintain updated knowledge of health fund administrative procedures.

Medical Secretarial & Administrative Support 

• Prepare, organize and maintain patient files, forms, referrals, and medical documentation.
• Ensure all required paperwork and consent forms are completed before procedures.
• Maintain accurate and updated patient records information within hospital systems.
• Scan, file, and archive medical and administrative documents.
• Provide administrative and coordination support to physicians, nurses, and department staff.
  Prepare routine reports, correspondence, and departmental records when required.

Qualifications & Requirements

Education

• Diploma or degree in Secretarial Studies, Medical Administration, Healthcare Administration, or related field preferred.

           Experience

• Previous experience in medical reception, medical secretary work, or healthcare administration preferred.
• Experience working with Israeli health funds and
• Previous hospital or clinic experience is preferred.

Skills & Competencies

• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Strong attention to detail and accuracy.
• Ability to work under pressure in a fast-paced environment.
• Good computer and administrative skills.
• Ability to maintain confidentiality and professionalism.
• Teamwork and interpersonal skills.

Languages

• Excellent Hebrew, Arabic and English are required.

Performance Expectations

• Efficient appointment and scheduling management.
• High level of patient satisfaction and professionalism.
• Accurate handling of medical documentation and approvals.
• Timely coordination with health funds and patients.
• Smooth front-desk and reception operations.
• Strong support to the clinical and operational workflow of the department.

Incomplete applications will not be considered.

About the Lutheran World Federation

The Lutheran World Federation (LWF) is a global communion of 148 churches in 99 countries, representing 75.5 million Christians. LWF World Service operates in over 25 countries, including the Middle East.

The LWF Jerusalem Program has served Palestinians in Jerusalem, the West Bank, and Gaza since 1948 through humanitarian, health, and educational programs. LWF manages Augusta Victoria Hospital, two vocational training centers in Ramallah and East Jerusalem, and its central office on the Mount of Olives.